Refund policy

At Royalfish , customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.

30-Day Return Window

Customers may return eligible items within 30 days of delivery for a full refund of the purchase price.

To qualify for a return:

  • Items must be unused or in substantially the same condition as received.
  • Items must be returned with original packaging, tags, accessories, and documentation when applicable.
  • Proof of purchase is required.

Free Return Shipping

For eligible returns within the return window, return shipping is free. We will provide a prepaid return label or arrange return shipping where available.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

  • Contact us within 14 days of delivery.
  • We may request photographs or additional information to verify the issue.
  • Upon verification, we will provide a replacement, full refund, or store credit at your choice where permitted by law.

Refund Processing

Once your return is received and inspected:

  • Refunds will be processed to the original payment method.
  • Most refunds are issued within 5–10 business days after approval.
  • Depending on your financial institution, additional processing time may apply.

Exchanges

We offer exchanges for eligible items. If you would like a different size, color, or replacement product, please contact our customer support team.

Non-Returnable Items

The following items are generally not eligible for return unless defective or required by law:

  • Personalized or custom-made products
  • Digital products or downloadable content
  • Gift cards
  • Perishable goods
  • Final-sale or clearance items clearly marked as non-returnable

Order Cancellations

Orders may be canceled before shipment for a full refund. Once an order has shipped, it will be subject to this Return & Refund Policy.

Refund Exceptions

We reserve the right to refuse returns that:

  • Fall outside the return period.
  • Show signs of misuse, alteration, or excessive wear.
  • Are returned without essential components.

Contact Us

For return requests or questions regarding refunds, contact:

Email: support@royalfishbrand.com
Address: 720 Seneca St STE 107 #522, Seattle, WA 98101